Haw. Code R. § 16-131-61 - Information to subscribers

(a) At the time of initial installation the cable operator shall provide to the subscriber the information in (b)(1) through (3) and (c)(1) through (6).

(b) Each billing statement or invoice shall include:

(1) The address and telephone number of the cable operator's local business office to which subscriber complaints or inquiries may be reported;

(2) The procedure for resolving billing problems or complaints; and

(3) The address and telephone number of the State cable television division with a notice stating that the division is the State agency to call regarding unresolved complaints between subscriber and cable operator.

(c) At least once a year thereafter, the cable operator shall provide notice to each subscriber that the following information is available upon request:

(1) The fees, charges, deposits, billing practices, and other associated terms and conditions related to cable services;

(2) The description and cost of equipment or facilities available or being distributed in the service area that the subscriber may elect to receive or use;

(3) The procedures by which the subscriber will be notified of changes in fees, charges, deposits, billing practices, programming, or in other associated areas and conditions related to cable service;

(4) A clear, simple statement of billing rights and appeal procedures available to a subscriber;

(5) The cable operator's procedures for the receipt and resolution of subscriber complaints or inquiries; and

(6) Any other information the director deems necessary.

Notes

Haw. Code R. § 16-131-61

[Eff and comp 12/23/91; comp 12/3/08] (Auth: HRS § 440G-12) (Imp: HRS § 440G-12)