Haw. Code R. § 4-157-11 - Meter tests and adjustment of bills for inaccuracy of measurement
(a) All meters are tested prior to
installation. Any consumer who, for any reason, doubts the accuracy of the
meter serving the consumer's premises may request a test of the meter. The
requesting consumer will be notified as to the time of the test and may witness
the test. There will be a charge for meter tests to defray the cost.
(b) If, as a result of the test, the meter is
found to register more than two per cent fast under conditions of normal
operation, the department shall refund to the consumer the overcharge based on
past consumption for a period not to exceed six months, unless it can be proved
that the error was due to some cause for which a specific date can be
determined, and the cost of the test. Any overcharge shall be computed back to
but not beyond, the determined date.
Notes
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