Haw. Code R. § 6-60-7 - Information to customer

The utility shall furnish to the customer, information concerning the available rate schedules for service and shall also furnish consumption information to the customer.

(1) The utility shall advise the customer or prospective customer of the rate options that are available and shall assist the customer in selecting the most economical rate schedule. The utility may satisfy the foregoing orally and only if rate options exist;

(2) Within sixty days after commencement of utility service, the utility shall provide the customer with a brief explanation of the existing rate schedule and billing practice, including termination of service procedures and policy;

(A) The explanation may be in the form of brochure or written material sent to the customer; and

(B) The utility shall keep a record in the customer's file in a discernible method that such explanation was furnished.

(3) Within sixty days after the utility has filed for an application to increase its rates and charges, the utility shall notify its customers of the filing with a brief explanation of the amount of increase sought in the application;

(A) Notification shall be in the form of an insert to each customer's billing within the sixty day period.

(4) Within sixty days after the utility has received approval from the commission for a change in rates, classification, or service; the utility shall notify the affected customers of such authorization for change with a brief explanation of the change. Notification shall be in the form of an insert to each customer's billing within the sixty day period;

(5) The utility shall provide customers with a brief explanation of the existing rate schedules available to their respective class of service. The brief explanation shall be given at least once every twenty-four month period;

(6) Upon request of a customer, but not more frequently than once each calendar year, the utility shall provide a statement of the customer's actual consumption for each billing period during the prior year, unless such information is not readily available; and

(7) The utility shall furnish such additional information as the customer may reasonably request.

Notes

Haw. Code R. § 6-60-7

[Eff. 6-19-81 ] (Auth: HRS 269-6) (Imp: HRS 269-7)