Haw. Code R. § 6-80-95 - Disruption of service

(a) If service is disrupted, a telecommunications carrier shall make all possible efforts to reestablish service in the shortest time practicable with due regard to safety. For basic service in high cost areas provided by carriers receiving State or federal universal service fund subsidy and for noncompetitive services, the minimum standards are:

(1) Clearing ninety-five per cent of all out of service troubles within twenty-four hours of the time such troubles are reported;

(2) Averaging no greater than six customer trouble reports per one hundred local access lines in an exchange area per month; and

(3) Meeting ninety per cent of the repair date commitments.

(b) If service is to be interrupted for scheduled repairs or maintenance, or if the occurrence of an interruption in service is otherwise known to the carrier, the carrier shall promptly notify its affected customers and, as appropriate, fire and law enforcement agencies, before the interruption occurs. Repair and maintenance work shall be performed at a time that will cause the least inconvenience to its customers.

(c) If a national emergency or local disaster occurs, resulting in the disruption of normal telecommunications service, the carrier may temporarily interrupt service to its customers to provide necessary service to civil defense or other emergency service agencies until normal service to these agencies can be restored.

(d) The carrier shall maintain an accurate record of trouble reports made by its customers. The record must include the identity of the customer or service affected, the time, date, and nature of the report, the action taken to clear the trouble, and the date and time the trouble was cleared or other disposition was made of the trouble report. The carrier shall make the record available to the commission and the consumer advocate at any time upon request.

Notes

Haw. Code R. § 6-80-95

[Eff ] (Auth: HRS §§ 269-6, 269-34 to 43) (Imp: HRS §§ 269-34 to 43)