Haw. Code R. § 8-200.8-12 - Refunds and waivers

(a) Upon return of library material reported lost or unreturned, the system may refund to a library customer the original replacement cost of the lost or unreturned library material, provided:

(1) The library material is returned in usable condition within one year of its original due date; and

(2) The original receipt issued by the public library at the time payment was made is presented.

(b) Charges may be waived by the library manager if:

(1) Loss or damage is attributable to an act of nature as determined by the library manager;

(2) The library customer provides satisfactory proof within one year of the due date that the library material or card was stolen, including, but not limited to, a report, letter, or report number validated by a police officer and provided by the police department;

(3) The charges are determined by the library manager to be the result of an error by the system.

Notes

Haw. Code R. § 8-200.8-12

[Eff 05/24/2010] (Auth: HRS §§ 302A-1120, 312-1) (Imp: HRS § 312-1)