Ill. Admin. Code tit. 20, § 1910.100 - Complaints Against Providers
Should any person have reason to believe that the Board's approval of a provider should be rescinded, the person may submit the concern to the Board in writing, together with any available documentation. Complaints will be reviewed in accordance with the procedures set forth in this Section.
a) The Board will refer the
complaint to a committee it empowers for that purpose, and the committee will
make a determination of whether the complaint alleges cause to rescind approval
under Section 1910.90. The Board will notify
the provider in question of receipt of a complaint and it nature, and if the
complaint does allege cause to rescind, will request a written response from
the provider within 30 days after receipt of the notice.
b) The committee shall review all information
presented and determine whether the provider shall remain approved or whether
approval shall be rescinded. The committee shall provide written notification
of the decision, including the rationale, to the provider and the complainant
within 30 days after the committee's receipt of the provider's response or, if
there is no response, within 30 days after the committee's notification to the
provider.
c) If the committee
rescinds approval, it shall instruct the provider as to circumstances under
which the provider may be reinstated.
d) For 35 days after the committee notifies
the provider, the provider may appeal to the Board the decision of the
committee to rescind approval. On appeal, the pertinent documentation shall be
provided to the full Board for review at the next regularly scheduled meeting
of the Board held more than 30 days after the receipt of the appeal. The
provider shall have the opportunity to appear before the Board with respect to
the appeal or, if unable to attend the meeting at which the matter is to be
considered, to submit a statement to the Board. The provider shall be notified
in writing of the decision of the Board within 30 days after Board
consideration is complete.
e) The
decision of the Board shall be final.
Notes
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