Schools approved by the Board must provide to the
Board and each student the school's policy for addressing student complaints.
Included in this process, the school must provide in its promotional materials
and on its Internet website the Board's address and Internet website for
reporting complaints. (Section 55(2) of the Act)
a)
Student complaints must be
submitted in writing to the Board (Section 85(i)(1) of the Act).
Information about the complaint may be submitted online through the IBHE
website (www.ibhe.org). Additional information regarding the complaint process
can be obtained by contacting the Board at:
Illinois Board of Higher Education
Division of Private Business and Vocational Schools
1 N. Old State Capitol Plaza, Suite 333
Springfield IL 62701
Phone Number: (217) 782-2551
Fax Number: (217) 782-8548
b)
Board staff shall contact the
school about the complaint by registered mail or other appropriate
notification. The school has 10 business days to respond to the Board about the
complaint. The Board shall provide a resolution determination to the school.
The school may request a hearing about the proposed resolution within 10
business days after the delivery of the complaint by registered mail or other
appropriate notification. If the school does not abide by the resolution
determination, then the Board can issue a cease and desist order to the school.
If the school does not comply with the cease and desist order, then the Board
may revoke the school's permit of approval. (Section 85(i)(2) of the
Act)
c)
The complaint may
be forwarded to the institution's accrediting body. (Section 85(i)(3)
of the Act)
d)
The Board
shall annually issue a public report about the complaints received. At a
minimum, the report shall include the institution, the nature of the complaint,
and the current resolution status of the complaint. No individual student shall
be named in the report. (Section 85(i)(4) of the Act)
