Ill. Admin. Code tit. 4, § 300.30 - Procedures
a) DHS shall, upon
being informed of an individual's desire to file a formal grievance, instruct
the individual how to receive a copy of this Procedure and a grievance
form.
b) Grievances must be
submitted through the process described below in the form and manner as
described within the specified time limits. It is mutually desirable and
beneficial that grievances be satisfactorily resolved in a prompt manner. Time
limits established in this Procedure are in calendar days, unless otherwise
stated, and may be extended by mutual agreement in writing by the Complainant
and the ADA/504 Coordinator and Final Review by the Secretary.
c) A Complainant's failure to submit or
appeal a grievance to the next level of procedure within the specified time
limits shall mean that the Complainant has withdrawn the grievance or has
accepted the last response given in the grievance procedure as DHS' last
response.
Notes
Amended at 24 Ill. Reg. 7494, effective May 6, 2000
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