Ill. Admin. Code tit. 77, § 2060.390 - Complaints
a) A complaint may
be filed by clients/patients/residents or organization staff with DHS/SUPR
regarding non-compliance with this Part.
b) When the license is issued, DHS/SUPR will
also issue a poster that contains the contact information, including DHS/SUPR's
phone number and email.
c) This
poster shall be displayed at the licensed site in a location that is visible to
the public.
d) Complaints may be
received verbally but shall be documented in writing by the complainant, with
supporting documentation if applicable, before official DHS/SUPR action is
undertaken; however, nothing herein shall prohibit DHS/SUPR from immediate
investigation of a verbal complaint if deemed necessary by DHS/SUPR or other
State or federal investigatory entities.
e) DHS/SUPR shall notify the organization of
any complaints it receives about the organization or its services.
Notes
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