"Bi-annual report" means the report compiled by the Department
of Financial and Professional Regulation and submitted to the Department on
Aging, which will include aggregate figures on the numbers of employees and
officers of financial institutions who were trained pursuant to this Part in
the previous two quarters.
"Department" means the Illinois Department on Aging.
"DFPR" means the Illinois Department of Financial and
Professional Regulation.
"Direct customer contact" means that the employee or officer of
the financial institution has face-to-face or telephonic contact with the older
person.
"Elder Abuse and Neglect Program" means the program established
pursuant to the Elder Abuse and Neglect Act [320 ILCS 2 ] and managed by the
Department on Aging.
"Financial exploitation" means the use of an older person's
resources by another to the disadvantage of the older person and/or the profit
or advantage of a person other than the older person.
"Financial institution" means a bank, credit union or savings
institution operating in Illinois.
"Older person" means a resident of Illinois who is age 60 or
older.
