a) Hours of
Operation
The Department of Children and Family Services shall establish
and maintain a Statewide toll-free number that will be staffed from 8:30
a.m.-5:00 p.m., Monday through Friday, excluding holidays. The phone line shall
be available to all individuals within the State of Illinois to provide the
history and record of licensed day care homes, group day care homes, day care
agencies and day care centers.
b) Information to be Provided
1) Specific information provided by the day
care information line on day care facilities closed prior to January 1, 1999
shall be:
A) date the facility was initially
licensed,
B) expiration date of the
last license,
C) revocations,
and
D) surrenders.
2) Specific information provided
by the day care information line on a licensed day care facility whose license
is in effect at the time of inquiry shall be:
A) date the facility was initially
licensed,
B) effective date of the
current license,
C) expiration date
of the current license,
D) license
capacity,
E) age range
served,
F) revocations and pending
revocations,
G)
surrenders,
H) administrative
orders of closure,
I) licensing
status (i.e., pending, conditional, etc.),
J) whether the facility is under a protective
plan pending the outcome of a licensing investigation, and
K) a list of substantiated complaints and
Department staff findings of licensing violations since January 1, 1999.
Information on substantiated complaints and licensing violations that occurred
prior to January 1, 1999 shall not be released through the day care information
line. Such information is available through a Freedom of Information Act
request.
c)
Confidential Information
The following information shall not be released by the day care
information line:
1) specific details
on the substantiated complaints, licensing violations, revocations, protective
plans, administrative orders of closure, or surrenders,
2) child abuse and neglect reports,
3) children's names,
4) parents' names,
5) employees' names and/or
position,
6) information on any
pending licensing investigation except for the presence of a protective
plan,
7) financial information,
and
8) identity of the reporter of
the complaint.
