170 IAC 5-1-11 - Customer request for meter test; application to utility
Authority: IC 8-1-1-3; IC 8-1-2-4
Affected: IC 8-1-2
Sec. 11.
(a) Each
public utility supplying gas service shall make a test of the accuracy of
registration of a meter upon written request by a customer. A second test of
the customer's meter may be requested after twelve (12) months. The first and
second tests of a customer's meter shall be at no cost to the
customer.
(b) The customer may be
required to bear the reasonable cost of any subsequent tests of the customer's
meter if the:
(1) meter was:
(A) tested within the prior thirty-six (36)
months at the customer's request; and
(B) found to be in compliance with section
6(a) of this rule;
(2)
test is made:
(A) at the customer's request;
or
(B) due to a billing dispute;
and
(3) meter is found
to be in compliance with section 6(a) of this rule.
(c) If the utility requires payment from the
customer under subsection (b), the utility shall disclose the cost of the test
to the customer prior to the test being performed.
(d) A written report giving the results of
the test shall be made to the customer within ten (10) days after the test is
complete, and a complete record of the test shall be kept on file in the office
of the public utility.
(e) Any
appeal, in regard to the results of the customer's meter test, shall be filed
with the commission under section 12 of this rule within five (5) days of the
date of the report.
Notes
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