Complaints from customers about telecommunications service
shall be processed pursuant to the commission's rules in 199-Chapter 6. Unless
a customer agrees to an alternative form of notice, local exchange
telecommunications service providers shall notify customers by bill insert or
notice on the bill form of the address and telephone number where a
telecommunications service provider representative can be reached. The bill
insert or notice shall also include a statement: "If (telecommunications
service provider name) does not resolve your complaint, you may request
assistance from the Iowa Utilities Commission by writing to the Iowa Utilities
Commission, 1375 E. Court Avenue, Des Moines, Iowa 50319; by calling
515-725-7321 or toll-free 877-565-4450; or by email to
customer@iuc.iowa.gov." The bill insert or notice on
the bill shall be provided no less than annually.
Notes
Iowa Admin. Code
r. 199-22.3
ARC 7826B, lAB 6/3/09,
effective 7/8/09
Amended by
IAB
October 14, 2015/Volume XXXVIII, Number 08, effective
11/18/2015
Amended by
IAB
February 15, 2017/Volume XXXIX, Number 17, effective
3/22/2017
Amended by
IAB
December 18, 2019/Volume XLII, Number 13, effective
1/22/2020
Editorial change: IAC Supplement
7/24/2024
