Iowa Admin. Code r. 199-27.9 - Notification of outages
(1)
Notification. The notification requirements in this rule are
for the timely collection of electric outage information that may be useful to
emergency management agencies in providing for the safety and welfare of
individual Iowa citizens. Each electric cooperative and municipal electric
utility shall notify the commission when it is projected that an outage may
result in a loss of service for more than six hours and the outage meets one of
the following criteria:
a. Loss of service
for more than six hours to substantially all of a municipality, including the
surrounding area served by the same electric cooperative or municipal electric
utility. An electric cooperative or municipal electric utility may use loss of
service within the utility's service territory to 75 percent or more of
customers within a municipality, including the surrounding area served by the
utility, to meet this criterion;
b.
A major event as defined in this chapter, except for notifications of emergency
alerts from regional transmission organizations or independent system
operators; or
c. Any other outage
considered significant by the electric cooperative or municipal electric
utility. This includes loss of service for more than six hours to significant
public health and safety facilities known to the electric cooperative or
municipal electric utility at the time of the notification.
(2)
Information about
outages.
a. Notification shall be
provided regarding outages that meet the requirements of subrule 27.9(1) by
notifying the commission duty officer by email at
dutyofficer@iuc.iowa.govor, in appropriate
circumstances, by telephone at 515.745.2332. Notification shall be made at the
earliest possible time after it is determined the event may be reportable and
should include the following information, as available:
(1) The general nature or cause of the
outage;
(2) The area
affected;
(3) The approximate
number of customers that have experienced a loss of electric service as a
result of the outage;
(4) The time
when service is estimated to be restored; and
(5) The name of the electric cooperative or
municipal electric utility, the name and telephone number of the person making
the report, and the name and telephone number of a contact person knowledgeable
about the outage. The notice should be supplemented as more complete or
accurate information is available.
b. The electric cooperative or municipal
electric utility is to provide to the commission updates of the estimated time
when service will be restored to all customers able to receive service or of
significantly changed circumstances, unless service is restored within one hour
of the time initially estimated.
c.
The electric cooperative or municipal electric utility is to notify the
commission once service is fully restored to all customers after an outage
meeting the requirements of subrule 27.9(1).
(3)
Planned interruptions.
Planned interruptions by electric cooperatives and municipal electric utilities
are to be made at a time that will not cause an unreasonable inconvenience to
customers. Adequate notice should be provided to customers that will be
affected when a planned interruption lasts longer than one hour.
Notes
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