Iowa Admin. Code r. 199-6.4 - Proposed resolution of an informal complaint
(1) After the utility's response is received,
staff may request additional information deemed necessary to complete the
investigation and resolve the complaint. When all necessary information has
been received and the investigation is complete, staff shall, within 30 days,
send a letter with a proposed resolution of the complaint to the complainant,
the utility, and the consumer advocate. Staff shall notify the complainant, the
utility, and consumer advocate when the investigation is complete and the
30-day time period to issue a proposed resolution commences.
(2) In the proposed resolution, board staff
shall inform the parties of their right to request formal proceedings. If no
party files a request for formal proceedings within 14 days pursuant to subrule
6.5(1), the parties shall be deemed to have accepted the proposed resolution,
which shall be binding. Once the proposed resolution is accepted, or deemed
accepted, the parties shall comply with the terms and conditions of the
proposed resolution.
(3) After the
proposed resolution is issued, the complainant, utility, or consumer advocate
may request in writing that staff reopen the investigation to consider
additional information, changed circumstances, or other relevant information
not provided in the initial investigation, regarding the complaint. The request
to reopen the investigation shall be made within 14 days of issuance of the
proposed resolution. Within five days of receiving the request, staff shall
send a response to the request to reopen the investigation, either advising the
parties that the investigation will be reopened and a second proposed
resolution will be issued or denying the request. If the request to reopen the
investigation is denied, the complainant, utility, or consumer advocate has 14
days from the issuance of the denial to request that the board open a formal
complaint proceeding pursuant to subrule 6.5(1).
Notes
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