Iowa Admin. Code r. 441-13.5 - Review procedure
The
(1) A random
sampling of active and negative case actions will be used to determine the case
records to be studied.
(2) The case
record will be analyzed for discrepancies and correct application of policies
and procedures and will be used as the basis for a field
investigation .
(3) Client
interviews are required as follows:
a.
Personal interviews are required on all active SNAP reviews.
b. An appointment letter may be sent to the
client by the department to schedule or confirm the appointment date, time and
location.
c. Client contacts are
only required in negative case reviews when there is a discrepancy that cannot
be resolved from the case record .
(4) Collateral contacts are made whenever the
client is unable to furnish information needed or the reviewer needs additional
information to establish the correctness of eligibility and payment but only
when allowed by federal guidelines. Verification to confirm the accuracy of
statements or information may be obtained by documentary evidence or a contact
with a third party.
a. The client shall
release specific information whenever necessary to verify information essential
to the determination of eligibility and payment.
b. Should the client refuse to authorize the
department to contact an informant to verify information that is necessary for
the completion of the review, collateral contacts will still be made through
use of the general release statement contained in the financial support
application or the review/recertification eligibility document.
This rule is intended to implement Iowa Code sections 234.6, 234.12, 239B.4, 249A.4, and 514I.4.
Notes
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