Iowa Admin. Code r. 441-224.4 - [Effective 7/1/2025] ADRC member organization responsibilities
(1) An ADRC member
organization will provide services to eligible populations in its service area
via telephone, in-person, or electronic communications.
(2) An ADRC member organization will be
physically accessible and provide services in a private and confidential
manner.
(3) An ADRC member
organization will ensure a system is available for answering and responding to
messages received outside of the regular business hours.
(4) An ADRC member organization will provide
services to a person by using clear language and providing for reasonable
accommodations.
(5) An ADRC member
organization will provide person-centered supports and navigation services
according to the individual's personal preferences, identified needs, and
unique capabilities to remain living at home and in the individual's
community.
(6) An ADRC member
organization will identify itself as an ADRC. The ADRC's name may be the
primary name or a subtitle to another name, but the designation of ADRC will be
included in all advertising and outreach materials.
(7) An ADRC member organization will adhere
to the department's Medicaid ADRC federal financial participation (FFP) process
for MAC. Participation in MAC for activities that facilitate access to, or are
in support of, Iowa's Medicaid state plan are allowable. The ADRC will comply
with the department-approved ADRC MAC methodologies.
Notes
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