Iowa Admin. Code r. 481-552.23 - [Effective 7/16/2025] Patient counseling
(1)
Counseling required. Except for institutionalized patients,
prior to dispensing a prescription that is a new or changed therapy, a
pharmacist or pharmacist-intern will counsel the patient or the patient's
caregiver on matters that, in the pharmacist's professional judgment, will
enhance or optimize drug therapy. An offer to counsel will not satisfy this
requirement.
(2)
Counseling
area. Each pharmacy located in Iowa will maintain an area for patient
counseling that is accessible to patients and the pharmacist, prevents patient
access to prescription drugs, and ensures the confidentiality and privacy of
the pharmacist/patient communication.
(3)
Alternative methods. If,
in the pharmacist's professional judgment or following reasonable attempts,
oral counseling is not practicable, the pharmacist may utilize an alternative
method for providing prescription educational materials to the patient or the
patient's caregiver, including a toll-free mechanism for the patient to contact
the pharmacist. "Not practicable" does not include issues relating to pharmacy
staffing, prescription volume, or manner of dispensing (by mail or
courier).
(4)
Refusal of
counseling. A patient's refusal for counseling will be documented by
the pharmacist.
Notes
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