Iowa Admin. Code r. 641-12.20 - [Effective 7/1/2025] Complaints
(1) The department
will accept complaints of alleged problems relating to confirmatory laboratory
procedures. The information shall state in as specific a manner as possible the
basis for the complaint. The complaint shall be presented to the department in
writing, in person or by telephone.
(2) Within 20 working days of the receipt of
the complaint, the department will communicate with the laboratory director for
initial evaluation of the specific matters alleged in the complaint. The
complainant will be informed of the results of the action taken by the
department.
Notes
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(1) Denial. Laboratories shall receive written notice by certified mail, return receipt requested, setting forth the reason(s) for denial. The adverse action shall become effective 30 days after receipt of the notice unless the applicant, within 30 days, gives written notice to the department requesting a hearing. In that event, the notice shall be deemed to be suspended.
(2) Suspension, modification, or revocation. Confirmatory laboratories shall receive written notice by certified mail, return receipt requested, setting forth the reason(s) for suspension, modification, or revocation. The adverse action shall become effective 30 days after receipt of the notice unless the aggrieved party, within 30 days, gives written notice to the department requesting a hearing. In that event, the notice shall be deemed to be suspended.
(3) Contested cases. The procedures for contested cases as set out in Iowa Code chapter 17A and the rules adopted by the department in 641-Chapter 173 shall be followed in all cases where proper notice has been made to the department of the intent to formally contest any denial, suspension, modification, or revocation of approval.