Iowa Admin. Code r. 871-54.5 - Complaints
(1) An applicant
wishing to submit comments concerning service received from any workforce
development center may do so using Form 70-8007, Comment Card. This form is a
mail-in form and may be obtained from any workforce development
center.
(2) An applicant wishing to
file a formal complaint against the division of workforce development center
administration or a private company served by the division of workforce
development center administration may do so using Form 309-0371, Formal
Complaint. This form is signed by the person making the complaint and the
agency staff accepting the complaint.
(3) After action has been taken concerning a
complaint, the results are mailed to the person making the complaint who must
be advised of appeal rights in the event the resolution is unsatisfactory to
such person.
(4) A person wishing
to file a complaint of suspected discrimination against an employer should
obtain the Form 68-0597, Formal Complaint, from a workforce development center.
This form should be completed and may be left with the agency for forwarding to
the Iowa civil rights commission.
(5) All complaints that cannot be resolved by
the workforce development center are sent to the monitor advocate in the
department's administrative office who, after appropriate investigation, takes
whatever action is necessary to informally resolve the complaint.
(6) A detailed description of the complaint
system is contained in 20
CFR 658.400 through 658.423 .
This rule is intended to implement Title 20, Code of Federal Regulations, 658.400 to 658.423, dtd. June 12, 1980, and Iowa Code sections 96.10 and 96.11.
Notes
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