Iowa Admin. Code r. 877-7.23 - Regional level complaint procedures

Each coordinating service provider must establish procedures for grievances and complaints. At a minimum, the local procedures must provide:

(1) A process for dealing with grievances and complaints from participants and other interested parties affected by the local workforce investment system, including one-stop partners and service providers;

(2) An opportunity for an informal resolution and a hearing to be completed within two days of the filing of the grievance or complaint;

(3) A process which allows an individual alleging a labor standards violation to submit a grievance to a binding arbitration procedure, if a collective bargaining agreement covering the parties to the grievance so provides; and

(4) An opportunity for a local level appeal to the department when:

a. No decision is reached within 60 days; or

b. Either party is dissatisfied with the local hearing decision.

(5) Participants, service providers and other interested individuals must be informed of the local complaint procedure in writing, as well as the ability and procedures to appeal local decisions to the department.

Notes

Iowa Admin. Code r. 877-7.23