Iowa Code r. 199-21.20 - Incident reports regarding storm water drainage service
(1)
Notification. A utility
shall notify the commission about any incident involving:
a. A non-storm water discharge from the storm
water drainage system;
b. A flood
event affecting the storm water drainage system;
c. A cyberattack affecting the well-being of
the utility, its customers, or the environment; or
d. Any event that causes serious adverse
impact on the health of people or the environment or interrupts service to the
customer.
(2)
Information required. The utility shall notify the commission
immediately, or as soon as practical, of any reportable incident by emailing
the duty officer at dutyofficer@iuc.iowa.gov or, when email is not available,
by calling the commission duty officer at (515)745-2332. The person sending the
email shall leave the telephone number of a person who can provide the
following information:
a. The name of the
utility, the name and telephone number of the person making the report, and the
name and telephone number of a contact person knowledgeable about the
incident.
b. The location of the
incident.
c. The time of the
incident.
d. The number of deaths
or personal injuries and the extent of those injuries, if any.
e. The number of services
interrupted.
f. A summary of the
significant information available to the utility regarding the likely cause of
the incident and the estimated extent of damage.
(3)
Normal service restored.
The utility shall notify the commission when the incident has ended and normal
storm water drainage service has been restored.
Notes
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