Iowa Code r. 481-55.6 - Complaints
(1)
Complaints.
a. The process
for filing a complaint is as follows:
(1) Any
person with a concern regarding the operation of a health care employment
agency may file a complaint at the department's physical location, complaint
hotline, or website, as follows:
|
Physical address: |
Department of Inspections, Appeals, and Licensing Health and Safety Division, Complaint/Incident Unit 6200 Park Avenue, Suite 100 |
|
Complaint hotline: Website address: |
Des Moines, Iowa 50321 1.877.686.0027 dial.iowa.gov |
(2)
When the nature of the complaint is outside the department's authority, the
department will forward the complaint to the appropriate investigatory
entity.
b. The department
will act on anonymous complaints unless the department determines that the
complaint is intended to harass the health care employment agency or health
care technology platform or is without a reasonable basis. If the department,
upon preliminary investigation, determines that the complaint is intended to
harass or is without a reasonable basis, the department may dismiss the
complaint.
(2)
Content of complaint reports. The complaint should include as
much of the following information as possible: the complainant's name, address,
and telephone number; the complainant's relationship to the health care
employment agency or health care technology platform; and the reason for the
complaint. The complainant's name shall be confidential information and will
not be released by the department.
(3)
Time frames for investigation of
complaints. Upon receipt of a complaint made in accordance with this
rule, the department will make a preliminary investigation of the complaint to
determine if probable cause exists to further investigate the complaint. If
probable cause exists, an investigation of the health care employment agency or
health care technology platform will be initiated within 45 working
days.
(4)
Standard for
determining whether a complaint is substantiated. The department will
apply a preponderance of the evidence standard in determining whether a
complaint is substantiated.
(5)
Notification of the health care employment agency or health care
technology platform of results of investigation. The department will
notify the subject health care employment agency or health care technology
platform, in writing, of the final report of the complaint
investigation.
(6)
Notification of the complainant of results of investigation.
The complainant, if known, will be notified of the final findings of a
complaint investigation as well as if the department determines not to further
investigate after the preliminary investigation, including an explanation of
the department's decision.
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.