Kan. Admin. Regs. § 1-63-1 - State quality management initiative
(a) The state
quality management initiative shall focus on customer satisfaction, continuous
improvement, and employee involvement.
(b) In order to continually strive towards
achieving the highest quality in all aspects of state government, state
agencies, employees, administrators, officers and quality teams shall adhere to
the state quality program's guiding principles. The four guiding principles
shall be:
(1) identify customers and meet
their needs and expectations;
(2)
involve employees at all levels in problem solving and decision making;
(3) enable employees to change and
succeed through appropriate education and training; and
(4) improve processes and remove barriers to
create and reinforce continuous improvement.
(c) Each state agency shall prepare an
implementation strategy containing proposed activities and quality goals in
accordance with the statewide quality management implementation strategy
established by the secretary of administration. These strategies shall be
submitted to the secretary of administration for approval.
Notes
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