Kan. Admin. Regs. § 129-7-2 - FFS beneficiary grievance

(a) Any FFS beneficiary may submit a grievance about any FFS matter, including an action.

(b) Any FFS beneficiary may submit an oral or written grievance to the secretary or secretary's designee at any time. Any applicant or beneficiary may submit an FFS grievance in person, by telephone, by U.S. mail, or by facsimile. Each written grievance delivered by the postal service or submitted by facsimile to the secretary or secretary's designee shall be date-stamped when received as proof of receipt.

(c) Each grievance involving an FFS matter shall be resolved by the secretary or the secretary's designee within 30 days from the date the secretary receives the grievance from the FFS beneficiary. The resolution of the grievance shall be communicated by the secretary or the secretary's designee to the FFS beneficiary by telephone or letter.

(d) An FFS beneficiary's right to submit an FFS grievance shall not be limited or interfered with by the secretary or the secretary's designee.

(e) If the secretary delegates the tracking and resolution of grievances involving an FFS matter to a contractor, that contractor shall cooperate with the state, the state's fiscal agent, or representatives of either to resolve all FFS beneficiary grievances. Cooperation may include providing internal FFS beneficiary grievance information to the state.

Notes

Kan. Admin. Regs. § 129-7-2

Authorized by and implementing K.S.A. 651,254 and 75-7403; adopted by Kansas Register Volume 43, No. 50; effective 12/27/2024.