65-407 C.M.R. ch. 616, § 4 - OTHER CUSTOMER NOTIFICATIONS

A. Customer Notifications Pursuant to 35-A M.R.S. §6104-B

A consumer-owned water utility adjusting rates pursuant to 35-A M.R.S. §6104-B must provide individual notice to customers. The consumer-owned water utility may, at its option, provide stand-alone notice by regular mail or by email if that is the customer's preference, or by including the notice with a customer's (paper or electronic) bill (or by any combination of the above that ensures each customer receives an individual notification).

If the consumer-owned water utility provides stand-alone notice to a customer by regular mail the notice must be postmarked at least 30 days prior to the effective date of the rate adjustment. If the consumer-owned water utility provides stand-alone notice to a customer by email, the email must be sent at least 30 days prior to the effective date of the rate adjustment. If the consumer-owned water utility provides notice to a customer by including the notice with the customer's bill, the bill must be dated at least 30 days prior to the effective date of the rate adjustment and the bill must be delivered to the customer according to the customer's existing billing preference (e.g., paper bill or electronic bill).

Regardless of method of delivery, customer notices must describe the amount of the rate adjustment, the percentage change for each customer class, and a brief explanation of the reason for the rate adjustment.

A consumer-owned water utility adjusting rates pursuant to 35-A M.R.S. §6104-B may also utilize, but is not required to utilize, any of the other notification methods described in Section 3(A) of this Chapter.

Notes

65-407 C.M.R. ch. 616, § 4