Mich. Admin. Code R. 338.1551 - Complaints; filing
Rule 51.
(1) A
complaint must be submitted in a form specified by the department.
(2) Upon receipt of a valid and written
complaint, the department shall assign a complaint number, acknowledge the
complaint, and forward a copy of the complaint to the licensee. The licensee
shall reply to the department within 15 days from receipt of the complaint and
shall confirm or deny the justification for the complaint. If a complaint or a
portion of the complaint is not acknowledged by the licensee as being
justified, then the department shall notify the complainant of the area of
disagreement.
(3) If the complaint
or the information submitted by the complaining party is incomplete or disputed
by the licensee, the department may require the complaining party to furnish
additional information. The report must indicate what steps, if any, have been
taken by the complaining party, including involvement by any other governmental
agency, or any other pertinent information regarding the subject matter of the
complaint. Before the department takes any further action, it may obtain a
report from local building officials or proper local authorities, and if the
department cannot obtain a report from the local building official or proper
local authorities, then a person authorized by the department may make an
inspection to determine if the complaint is justified.
(4) Failure or refusal by the licensee to
correct a structural matter that is materially deficient, dangerous, or
hazardous to the owners is presumed to be dishonest or unfair
dealing.
(5) All construction,
renovations, alterations, or repairs must comply with the Michigan construction
code.
Notes
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