Mich. Admin. Code R. 432.11502 - Patron dispute process
Rule 1502.
(1) If
a casino licensee receives written notice of a patron dispute within 10 days of
the incident underlying the dispute, the casino licensee must investigate and
attempt to resolve such dispute, provided that the notice of the patron dispute
includes the information set forth in subsection (4)(a)-(d).
(2) After receiving written notice of a
patron dispute in compliance with subrule (1) of this rule:
(a) A casino licensee must immediately
determine whether it has a video or audio recording, or both, of the subject
incident. If so, the casino licensee must maintain any recordings for at least
90 days unless otherwise directed by the board.
(b) The casino licensee must, within 14 days
of receiving written notice of the patron dispute, provide the patron with a
written notification explaining the results of its investigation and advising
the patron of the patrons ability to file a patron dispute form with the
board.
(3) The patron
may file the completed patron-dispute form within 28 days of the incident by
providing it to a board employee at the board office in the casino or sending
it to the board office in Detroit, Michigan.
(4) Before being filed with the board, a
patron-dispute form must contain, at a minimum, all of the following
information:
(a) The name, address, and
telephone number of the patron.
(b)
A summary of the nature of the patron dispute, including the date and time of
the incident underlying the dispute.
(c) A list of the names, if known, of any
occupational licensees that were involved in, or a witness to, the incident
underlying the patron dispute.
(d)
The name, address, and telephone number, if known, of any witnesses to the
incident underlying the patron dispute.
(e) A summary of the casino licensees attempt
to resolve the patron dispute, if any.
(f) Other information requested on the boards
patron-dispute form.
Notes
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