Mich. Admin. Code R. 432.535 - Fantasy contest player complaints
Rule 535.
(1) A
fantasy contest operator or licensed management company must include on its
fantasy contest platform a clear mechanism to advise fantasy contest players of
their right to make a complaint against the fantasy contest operator, licensed
management company, or another fantasy contest player, including information
explaining how complaints can be filed and how complaints are
resolved.
(2) A fantasy contest
operator or licensed management company must attempt to resolve all complaints
with the fantasy contest player.
(3) A fantasy contest operator or licensed
management company must investigate each complaint and provide a response to
the fantasy contest player within 10 calendar days of receipt of the
complaint.
(4) The complaint and
the fantasy contest operator's or licensed management company's response must
be made in writing, which may include, but is not limited to, mail, email, and
logged internet chat.
(5) A fantasy
contest operator or licensed management company must maintain records related
to fantasy contest player complaints for a minimum of 3 years and must provide
the records to the board on request.
Notes
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