Mich. Admin. Code R. 432.741 - Authorized participant complaints
Rule 741.
(1) A
sports betting operator or internet sports betting platform provider must
include on its internet sports betting platform a clear mechanism to advise
authorized participants of their right to make a complaint against the sports
betting operator or internet sports betting platform provider, including
information explaining how complaints can be filed, how complaints are
resolved, and how the authorized participant may submit a complaint to the
board.
(2) A sports betting
operator or internet sports betting platform provider must attempt to resolve
all complaints with the authorized participant.
(3) A sports betting operator or internet
sports betting platform provider must investigate each complaint and provide a
response to the authorized participant within 10 calendar days after receipt of
the complaint.
(4) In its response,
the sports betting operator or internet sports betting platform provider must
advise the authorized participant of his or her right to submit the complaint
to the board in the form and manner prescribed by the board.
(5) The complaint and the sports betting
operators or internet sports betting platform providers response must be made
in writing.
(6) Unless otherwise
directed by the board, for complaints related to internet sports betting
accounts, settlement of internet sports betting wagers, or illegal activity
related to internet sports betting that cannot be resolved to the satisfaction
of the authorized participant, the sports betting operator or internet sports
betting platform provider must promptly notify the board of the complaint and
the sports betting operators or internet sports betting platform providers
response.
(7) On receipt of a
complaint from an authorized participant or notification of an unresolved
complaint from a sports betting operator or internet sports betting platform
provider, the board may conduct any investigation the board considers necessary
and may direct a sports betting operator or internet sports betting platform
provider to take any corrective action the board considers
appropriate.
(8) A sports betting
operator or internet sports betting platform provider must maintain records
related to authorized participant complaints for a minimum of 5 years and must
provide the records to the board on request.
Notes
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