Mich. Admin. Code R. 460.115 - Meter accuracy and errors for electric and gas customers
Rule 15.
(1) Meters
with actual meter readings that are rejected by the utility billing system for
2 consecutive months because they are outside the expected range of the
customer's usage for the premises shall be reviewed by a billing specialist,
investigated, and, if necessary, the utility shall repair or replace the
meter.
(2) A utility shall calculate
the period and amount of inaccuracy of electric meters pursuant to
R 460.3101 to
R 460.3804. A utility shall
calculate the period and amount of inaccuracy of gas meters pursuant to
R 460.2302 to
R 460.2384.
(3) If a utility finds that an electric or
gas meter has an average meter accuracy less than 98% or more than 102%, an
adjustment for bills for the inaccuracy may be made in the case of under
registration and must be made in the case of over registration.
(4) Notwithstanding the provisions of any
other rule, except in the case of unauthorized use of utility service, back
billing of customers or refunds to customers for meter errors is limited to the
12-month period immediately preceding discovery of the error. The customer
shall be given a reasonable time in which to pay the amount of the back
billing, after consideration of the amount of the back bill and the duration of
the inaccuracy, and service shall not be shut off during this time for
nonpayment of the amount of the back billing if the customer is complying with
the repayment agreement.
(5) If the
amount due the utility is more than $5.00, the utility may bill the customer
for the amount due. The utility shall offer the customer reasonable payment
arrangements for the amount due. The bill for the undercharge may not include
interest.
(6) If the amount of the
refund due an existing or previous customer as the result of meter over
registration is less than $5.00, a refund is not required to be made. Paid
overcharges must be credited to the existing customer or paid to a previous
customer with 5% interest, commencing on the sixtieth day following
payment.
Notes
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