Mich. Admin. Code R. 460.120 - Billing frequency; method of delivery

Rule 20.

(1) A utility shall send a bill each billing month to its customers pursuant to the approved rate schedules unless the utility and the customer agree to another billing interval or the commission approves an alternative billing frequency method. A utility shall send a bill to customers by mail unless the utility and the customer agree to another method of delivery.

(2) A utility that is authorized to bill customers seasonally or use a customer-read system shall send a bill pursuant to the tariffs approved by the commission.

(3) A bill shall be mailed, transmitted, or delivered to the customer not less than 21 days before the due date. Failure to receive a bill properly mailed, transmitted, or delivered by the utility does not extend the due date.

(4) A customer may designate a third party to receive bills, shutoff notices, or other communications from the utility on the customer's behalf if the customer submits a document signed by the customer and the designated third party to the utility. The receipt of bills by a third party does not make that party responsible for the bills unless the third-party recipient is a guarantor under R 460.112.

(5) Customers who use electronic billing and payment shall have the same rights and responsibilities as customers who use paper bills and payment by United States mail.

Notes

Mich. Admin. Code R. 460.120

2007 AACS; 2017 MR 22, Eff. 12/11/2017