Mich. Admin. Code R. 460.130 - Medical emergency
Rule 30.
(1) A
utility shall restore service or postpone shut off of service for not more than
21 days if the customer or a member of the customer's household has a medical
emergency. The customer shall provide the utility with a commission-approved
medical certification form that identifies all of the following:
(a) The medical condition.
(b) Any medical equipment needed for the
medical emergency.
(c) The specific
time period during which the shut off of service will aggravate the medical
emergency.
(2) A utility
shall not require payment of an after-hours reconnect fee or a deposit as a
condition of restoring service for a 21-day medical emergency hold under this
rule.
(3) Upon request, a utility
shall provide and make available on its website a commission-approved medical
certification form for use in obtaining a medical emergency hold under this
rule.
(4) The utility shall provide
the customer with a grace period of 3 business days during which the utility
shall postpone the shutoff of utility service to allow the customer time to
obtain a completed commission-approved medical certification form.
(5) The utility shall extend the restoration
or postponement for additional periods of not more than 21 days, not to exceed
a total postponement of shut off of service of 63 days in any 12-month period
per household member, only if the customer provides additional certification
that the customer or a member of the customer's household has a medical
emergency.
(6) A utility shall not
be required to grant shutoff extensions totaling more than 126 days per
household in any 12-month period.
(7) Nothing in this rule relieves the
customer of his or her obligation to pay for utility service.
(8) Nothing in this rule shall prohibit a
utility that observes an unsafe connection at a customer's location caused by
unauthorized use of electric or natural gas service, from implementing measures
to cure or address the unsafe connection pursuant to section 9d(1) of 1939 PA
3, MCL
460.9d(1).
Notes
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