Mich. Admin. Code R. 460.130a - Critical care customer shut off protection
Rule 30a.
(1) A
utility shall restore or refrain from shutting off utility service to a
critical care customer due to an inability to pay a utility bill where an
interruption of service would be immediately life threatening.
(2) On an annual basis, a critical care
customer shall provide the utility with an updated commission-approved medical
certification form certifying his or her continued status as a critical care
customer. If the customers status as a critical care customer ends, a customer
or occupant of the household shall notify the utility of the change in
status.
(3) A utility shall provide
a critical care customer with a grace period of 3 business days during which it
shall postpone the shutoff of utility service to the critical care customer to
allow the customer time to obtain a completed commission-approved medical
certification form.
(4) Upon
request, a utility shall provide and make available on its website a
commission-approved medical certification form for use in obtaining a
physicians or medical facilitys certification demonstrating the customers
status as a critical care customer. Upon receipt of the medical certification
form, the utility shall notify the customer that it has received the
form.
(5) A utility shall maintain a
special file on critical care customers and an appropriate identification of
such customers for the purpose of ensuring that utility service is provided for
as long as the customer remains a critical care customer and the customers
inability to pay continues.
(6) When
a utility has notice of a critical care customer for whom a planned service
interruption would be immediately life threatening, the utility shall notify
the customer of the planned service interruption and shall not shut off service
using remote shutoff capability without first initiating person-to-person
contact with the customer.
(7)
Nothing in this rule relieves the customer of his or her obligation to pay for
utility service. A utility may require that the customer enter into a
reasonable payment plan.
(8) Nothing
in this rule shall prohibit a utility that observes an unsafe connection at a
customer's location caused by unauthorized use of electric or natural gas
service, from implementing measures to cure or address the unsafe connection
pursuant to section 9d(1) of 1939 PA 3, MCL
460.9d(1).
Notes
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