Mich. Admin. Code R. 460.146 - Payment plan procedures for residential and small nonresidential customers
Rule 46.
(1) A
utility shall establish a policy to allow a residential or small nonresidential
customer the opportunity to enter into a minimum of 2 documented payment plans
for an amount owed to the utility that is not in dispute, if a customer claims
an inability to pay in full.
(2) In
negotiating a payment plan due to the customer's inability to pay an
outstanding bill in full, the utility shall not require the residential or
small nonresidential customer to pay more than a reasonable amount of the
outstanding bill upon entering into the plan, and not more than reasonable
installments until the remaining balance is paid. For purposes of determining
reasonableness, the parties shall consider all of the following factors:
(a) The size of the delinquent
account.
(b) The customer's ability
to pay.
(c) The time that the debt
has been outstanding.
(d) The
reasons that the customer has not paid the bill.
(e) The customer's payment history.
(f) Any other relevant factors concerning the
circumstances of the customer.
(3) A utility is not required to enter into
more than 2 payment plans with a residential or small nonresidential customer
who defaulted on the terms and conditions of such payment plan within the last
12 months.
(4) A utility shall
document that a residential customer has been notified by telephone, other
electronic media, or letter of all of the following:
(a) If a customer is seeking payment
assistance from a social service agency, agreeing to this payment plan may
prevent the customer from getting emergency assistance.
(b) That the customer needs to notify the
utility if the customer is working with an agency.
(c) That a customer should not agree to the
payment plan if he or she is not satisfied with it.
(d) If the customer has an unexpected loss or
reduction of income after the payment plan is implemented, he or she may
request a review and modification of the plan.
Notes
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