Mich. Admin. Code R. 460.148 - Publication of procedures for residential and small nonresidential customers
Rule 48.
(1) A
utility shall prepare a publication that summarizes, in easily understood
terms, the rights and responsibilities of its residential and small
nonresidential customers pursuant to these rules and other applicable
provisions of statutes, rules, and tariffs.
(2) A utility shall display the publication
prominently at all utility office locations open to the general public and make
it available to residential and small nonresidential customers. A utility shall
also make the information available on its website. A utility shall transmit
the publication to each new residential and small nonresidential customer via
the customer's preferred method upon the commencement of service and shall
provide it at all times upon request. When substantial revisions to or new
information required by the provisions of subrule (3) of this rule occur, the
utility shall provide the changes to all current residential and small
nonresidential customers by a bill insert, revised publication, or a periodical
that is sent to all current residential and small nonresidential customers of
the utility and to the commission. The form of this transmittal shall be at the
discretion of the utility.
(3) The
publication shall contain all of the following information:
(a) Billing procedures and estimation
standards.
(b) Methods for
customers to verify billing accuracy and procedures to correct or change the
customer's personal information associated with their account.
(c) Instructions on accessing customer data
electronically and the information or data available through such
access.
(d) An explanation of the
power supply cost recovery or gas cost recovery procedures.
(e) Customer payment standards and
procedures.
(f) Security deposit
and guarantee standards.
(g)
Shutoff and restoration of service procedures.
(h) Inquiry, service, and complaint
procedures.
(i) Procedures for
terminating service.
(j)
Instructions on accessing the utility's data privacy tariff.
(4) Each publication shall indicate
conspicuously that the publication is provided pursuant to the rules of the
commission.
Notes
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