Mich. Admin. Code R. 460.153 - Customer access to consumption data and confidentiality
Rule 53.
(1) A
utility shall provide to each customer, upon request, a clear and concise
statement of the customer's actual energy usage, or weather adjusted
consumption data for each billing period during the last 12 months, or both. A
utility shall notify its customers at least once each year by whatever method
is used to transmit the customers' bills, that a customer may request energy
usage, or weather-adjusted consumption data, or both.
(2) Each electric and natural gas utility
shall file with the commission, for the commissions approval, a customer data
privacy tariff that contains a customer data privacy policy. The privacy policy
shall do all of the following:
(a) Encompass
all customer information or data collected or maintained by the
utility.
(b) Clearly define
customer information or data that the utility collects or maintains.
(c) Protect all customer information or data
collected for the utility from unauthorized use or disclosure by the utility,
its affiliates, or contractors.
(d)
Ensure that, for secondary purposes, customer usage data, personally
identifiable information, and certain other customer information are only
disclosed to third parties with the customer's written consent.
(e) Specify that customer information may be
disclosed without consent in response to a warrant or court order, as required
for collection activities, or as necessary for primary purposes.
(f) Permit a customer to share his or her
information with a third party that is not affiliated with the utility. The
utility may elect to insert language in the privacy policy stating that the
utility is not responsible, in this circumstance, for a third party's
unauthorized disclosure or use of this information.
(g) Provide clear instructions regarding the
method by which a customer and a third party, authorized by the customer, may
obtain customer usage data in a timely manner and a readily accessible format
from the utility.
(h) Indicate that
the policy does not apply to aggregate data, containing general characteristics
of a customer group, which is used for analysis, reporting, or program design
purposes.
(3) The privacy
policy shall be posted on the utility's website.
Notes
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