Mich. Admin. Code R. 460.2371 - Conditions for establishing gas service; liability; notice and record of inability to establish service; refusal of service to customer using other gaseous fuel; exception; service quality

Rule 71.

(1) A utility shall establish gas service to a customers premises in compliance with the Michigan gas safety standards.

(2) The utility shall not be liable for the installation, maintenance, or use of piping or gas utilization equipment that is owned by the customer, nor be held liable for any continuing duty of inspection of piping or equipment.

(3) If the condition of the customers fuel line is such that service cannot be established, the utility shall notify the customer, in writing, of the reason or reasons that service was not established.

(4) A record must be kept by the utility of all cases where refusal to establish service is made. The record must provide all of the following information:

(a) The name of the customer.

(b) The address or location of the premises.

(c) The date of the test.

(d) The name of the service person.

(e) All changes or rearrangements recommended.

(5) Except in certain commercial and industrial applications that require a standby fuel that is authorized by the utility, the utility shall have the authority to refuse gas service to a customer that uses another gaseous fuel, such as liquefied petroleum gas, in the same building.

(6) A utility shall have a meter reading factor of 85% or more for meters requiring billing reads within the meter reading period pursuant to the approved tariff, including customer reads.

(7) If there is an existing main at a requesting address, a utility shall complete 90% or more of its new service installations within 15 business days of customer payment per tariff requirements and site readiness, or by a later date that is mutually agreed upon between the utility and customer.

Notes

Mich. Admin. Code R. 460.2371

1979 AC; 1993 AACS; 2020 MR 17, Eff. 9/3/2020