Mich. Admin. Code R. 484.110 - Provider duties before connection of call

Rule 10. Before the connection of each call, the operator service provider shall do all of the following:

(a) Announce the operator service provider's name.

(b) Quote, at the caller's request and without charge, the rate and any other fees or surcharges applicable to the call charged by the operator service provider.

(c) Allow a caller to choose the provider of his or her choice by doing either of the following:

(i) If the rate for the call will not be calculated on the basis of the actual origination and destination points of the call, then, after informing the caller of that fact and after receiving the caller's consent, transfer the caller to the provider of his or her choice, without charge.

(ii) Instruct the caller how to reach his or her provider of choice by dialing the provider's 950, 1-800, or 10-XXX access service number.

(d) Allow callers to the operator service provider to reach emergency services without charge.

Notes

Mich. Admin. Code R. 484.110

1996 AACS