18 Miss. Code. R. 24-8.2 - Client Complaints/Concerns

DCS receives client complaints and concerns from the MDHS Constituent Services unit, and phone calls from clients or other individuals. Subgrantees should follow these steps when responding to DCS:

A. DCS will email the client complaint/concern form to the subgrantee's Executive Director and/or Program Director.

B. The subgrantee must contact client and provide a response and/or resolution to DCS within one (1) business day of email.

C. If additional time is required to completely resolve the issue, the subgrantee must notify DCS of the additional time needed by email within two (2) business days.

D. If a client makes a complaint at the subgrantee's office, the subgrantee should attempt to resolve issues before giving the DCS number to the client.

Notes

18 Miss. Code. R. 24-8.2

Miss. Code Ann. § 43-1-2(4); Miss. Code Ann. § 43-1-4 Revised: May 2022

Adopted 3/24/2021 Amended 9/15/2022