18 Miss. Code. R. 28-4.5 - Notices from Subgrantee to Applicant

A. Notification of an appointment for services must be in writing, (mailed, emailed, or given to applicant in the office) within fifteen (15) business days of the submission of a preapplication. If the applicant is elderly, disabled, or a family with small children (ages 0 to 5), the first appointment must be within thirty (30) days. Non-elderly or disabled clients must be given an appointment date within forty-five (45) business days.

1. The notification must include the following:

a. Name, address, phone number and email address of Subgrantee office

b. Date and time of appointment

c. Eligibility information needed, as listed in Chapter 5.

B. Notification of Services form must be provided to applicant, either by letter or email, within 72 hours of the approval or denial of the application. This form must be scanned into Virtual ROMA and a copy placed in the applicant's file. In emergency cases, the form must be sent within 18 to 48 hours. (See emergency policy)

C. Applicant must provide the required information during the appointment for eligibility to be determined. If the required information is not submitted, the applicant must be given a -Request for Additional Information' form (RFAI-001). Requested information must be returned to subgrantee within ten (10) calendar days of the appointment date. Applicant may submit documentation electronically. Therefore, subgrantee must provide an email address to applicant. If applicant does not return the information, the application must be denied and the NOS form sent by mail or email.

D. Subgrantees must provide notice (written or email) to applicants regarding the status of their application within 72 hours of the appointment date. In emergency cases, notification must occur within 18 hours (life threatening) or 48 hours (non-life threatening) of the appointment date.

E. A copy of the fair hearing process must be given to all applicants at each appointment, regardless of the approval or denial status. The fair hearing process must be posted in the lobby so the process can be seen by the public.

Notes

18 Miss. Code. R. 28-4.5

Miss. Code Ann. § 43-1-2(4); Miss. Code Ann. § 43-1-4 Revised: May 2022

Adopted 9/18/2022