23 Miss. Code. R. 208-1.14 - Grievances and Complaints
A. The Division of Medicaid is responsible for investigating and documenting all grievances/complaints regarding all E&D Waiver programs operated and/or certified by the Division of Medicaid. Grievances may be made via phone, written letter format or email.
B. Personnel issues are not considered as grievances or complaints within the scope or purview of the Division of Medicaid.
C. The Division of Medicaid's toll-free Helpline is available at (800) 421-2408. All providers are required to post the toll-free number in a prominent place throughout each program site.
D. Providers of waiver services must cooperate with the Division of Medicaid to resolve grievances/complaints in accordance with the requirements in the CMS-approved E&D Waiver, which is available on the Division of Medicaid's website, www.medicaid.ms.gov.
Notes
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A. Case managers are required to provide each waiver person with written information regarding their rights as a waiver person during the initial assessment.
B. Case managers must provide the persons information during the initial assessment regarding the Mississippi Vulnerable Person's Act and phone numbers of when and who to call if abuse, neglect or exploitation is alleged.
C. All E&D providers and their employees must immediately report in writing to the Division of Medicaid Office of Long-Term Care, the Mississippi Department of Human Services (MDHS), and any other entity required by federal or state law, all alleged or reported instances the following:
1. Abuse,
2. Neglect,
3. Exploitation,
4. Suspicious death, or
5. Unauthorized use of restraints, seclusion or restrictive interventions.