23 Miss. Code. R. 208-5.12 - Grievances and Complaints
A. The Department
of Mental Health (DMH) is responsible for investigating and documenting all
grievances/complaints regarding all programs operated and/or certified by DMH.
Grievances may be made via phone, written letter format or email.
B. Personnel issues are not within the
purview of DMH.
C. A toll-free
Helpline is available twenty-four (24) hours a day, seven (7) days per week.
All providers are required to post the toll-free number in a prominent place
throughout each program site.
D.
Providers of waiver services must cooperate with both DMH and the Division of
Medicaid to resolve grievances/complaints.
E. All grievances must be resolved within
thirty (30) days of receipt by DMH unless additional time is required due to
the nature of the grievance. The individual filing the grievance must be
provided a formal notification from DMH of the resolution and all activities
performed in order to reach the resolution.
F. Providers must ensure the person's rights
of privacy, dignity and respect, and freedom from coercion and restraint.
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.