Regulation four establishes standards of practices setting
forth certain basic principles in advertising the sale and lease of new and
used motor vehicles. These standards apply to advertisements both in the print
(newspapers, mailers, direct offers, etc.) and electronic media (including the
internet).
It is the objective of these standards to implement the
intent of the legislature by providing for the regulation of the advertising by
licensed new motor vehicle dealers, manufacturers, and distributors, in the
interest of furthering truthful and accurate advertising practices for the
benefit of the citizens of the State of Mississippi.
The foundation for these standards lies in the Better
Business Bureau's "Code of Advertising", the basic principles of which are:
d. An advertisement as a
whole may be misleading although every sentence separately considered is
literally true. Misrepresentation may result not only from direct statements
but by omitting or obscuring material facts.
Advertisers, advertising agencies, and media should also be
sure that they comply with Federal, State, and local laws and regulations as
they relate to advertising and selling practices. The FTC regulates credit
advertising under the federal Truth-In-Lending Act: Regulation Z. Consumer
leasing is regulated under Truth-In-Lending Act: Regulation M. The Attorney
General's Office operates under broad powers that simply say, "Unfair Methods
of Any Trade or Commerce are Unlawful." Included, following the standards
outlined in Chapter 4, are samples of Regulation Z and M and a few examples of
both proper and improper ads.
Amended 8/29/2013
Revised 10/19/2013
Revised 11/20/2013
1.
Employee Pricing:
A dealer may not advertise they are selling vehicles at employee pricing unless
it is a manufacturer's program.
2.
Bait Advertising: "Bait" advertising is an unfair and
deceptive practice and shall not be used by any Licensee. Bait advertising is
an alluring but sincere offer to sell a product, the primary purpose of which
is to obtain leads to persons interested in buying merchandise of the type
advertised and to switch consumers from buying the advertised product in order
to sell some other product at a higher price or on a basis more advantageous to
the advertiser. Advertising a new motor vehicle at a price which does not
include all equipment listed as standard equipment by the manufacturer or
distributor without disclosing such fact, or eliminating any such equipment for
the purpose of advertising a low price and "baiting" the customer into changes
above the advertised price is prohibited as misleading and deceptive.
3.
Availability of
Vehicles: Where a specific vehicle is advertised by a dealer as
being for sale, that vehicle should be in the possession of the dealer and
should be willingly shown and sold as advertised, illustrated, or described at
the advertised price and terms, at the advertised address. A dealer should have
on hand a reasonable expectable public demand of all vehicles advertised with
the equipment advertised at the price advertised. If an advertisement pertains
to one specific vehicle only, this fact should also be disclosed and a stock
number identifying the vehicle should be disclosed in the advertisement. In the
event that a dealer does not have a reasonable expectable public demand of
vehicles advertised, the advertisement should disclose that quantity is
limited. This provision should not be construed to prohibit general advertising
of vehicles by a manufacturer or distributor and the inclusion therein of the
names and address of the dealers selling such vehicles in the particular
area.
4.
Untrue
Claims: The following statements shall not be used in any
advertising by any dealer:
a. Statements such
as "write your own deal", "name your own price", "name your own monthly
payments", or statements with similar meaning.
b. Statements such as "everybody financed",
"no credit rejected", "we finance anyone", "all applications accepted" and
other similar statements representing or implying that no prospective credit
purchaser will be rejected because of his inability to qualify for
credit.
c. Statements representing
that no other dealer grants greater allowances for trade-ins, however stated,
unless such is the case and information is provided to the Commission before
the ad is run.
d. Statements
representing that because of its large sales volume a dealer is able to
purchase vehicles for less than another dealer selling the same make of
vehicles, unless such is the case and information is provided to the Commission
before the ad is run.
5.
Inclusion in Price and Add-ons: When the price of a
vehicle is advertised in a local media, the vehicles shall be fully identified
as to year, make, model, and if new, used, or lease. In addition, the stated
price must include all charges which the customer must pay for the vehicle,
including but not limited to, "freight" or "destination charges", "dealer
preparation", "dealer handling", "additional dealer profit", "additional dealer
margin", and "undercoating or rust proofing" if the vehicle is already so
equipped. The advertised price need not include state and local taxes, tags,
registration, title fees, and doc fee.
We summarize this to be "full disclosure" and the following
must be included in a note ad:
* Year./make/model
* Stock number
* Down payment
* Monthly note
* APR
* Number of payments
* With approved credit
* Plus tax, title, and doc fee
6.
Minimum Trade-in
Allowances: Since the amount of trade-in allowance will vary
depending on the condition, model, and age of a buyer's vehicle, no specific
trade-in amount or range of amounts shall be used in advertising.
7.
Disclosure of Material
Facts: Any disclosures about material facts which are contained in
advertisements and which involve types of vehicles and transactions must be
made in a clear and conspicuous manner to minimize the possibility of
misunderstanding by the audience. Factors to be taken into consideration
include, but are not limited to, ad layout, headlines, illustrations, type
size, contrast, crawl speed, and editing. Commonly known abbreviations may be
used in advertising; however, those not generally known shall be
avoided.
8.
An Asterisk
(or other characters): An asterisk (or other characters) may be
used to give additional information about a word or term; however, use of one
or more footnotes or asterisks which, alone or in combination, contradict,
confuse, materially modify or unreasonably limit a principal message of the ad
should not be used.
a. Used Vehicles -
vehicles of the current and any preceding model year which are "used" shall be
clearly identified as such.
b.
Whenever any advertisement relates to a lease, the advertisement must make
readily apparent (in the body of the ad and not the disclaimer) to the audience
that the transaction advertised is a lease.
c. Credit Terms when credit terms are
advertised, they must comply with the specific disclosure requirements of the
credit advertising provisions of the "Truth-in-Lending" Act and Regulation
Z.
d. Lease Terms - when lease
terms are advertised, they must comply with the specific disclosure
requirements of the lease advertising provisions of the "Truth-in-Lending" Act
and Regulation M.
e. Television
Disclosures - any disclosure appearing in television advertisements must
clearly feature all necessary information in a manner that can be read and
understood.
Internet Disclosures any disclosure appearing on the
internet must be on the same page of the vehicle advertised.
9.
Disclosure in
Invoice Ads: The terms "invoice", "factory invoice", "pay what we
pay", "dealer invoice" or "dealer cost" shall not be used as a reference price
(such as, but not limited to, $100 over invoice or dealer cost).
10.
Discounts: When
an automotive advertisement contains an offer of a discount on a new vehicle,
the amount of such discount must be stated who is giving the discount by
reference to the actual dollar figure to the manufacturer's suggested retail
price of the vehicle. Discount must not imply the selling price to be below the
dealer cost.
11.
Rebate, Cash Rebate, Cash Incentives, or Similar Terms
Offers: The terms "rebate", "cash rebate", "cash incentives" or
similar terms may be used only when it is clearly stated who is making the
payment. Such advertisements must also state that "may affect final negotiated
price" and customer has the option to determine how it is applied in the sale
process. Rebates, cash rebates, cash incentives or similar terms must not imply
the selling price to be below dealer cost.
12.
Free Offer:
a. The word "Free" may be used in advertising
whenever the advertiser is offering an unconditional gift.
b. The "Free" offer must be temporary;
otherwise, it would become a continuous combination offer, no part of which is
free.
13.
Buy-Down Interest Rates: No buy-down interest rate may
be advertised if any of the costs of securing the buy-down are passed on to the
customer in any way, unless the dealer discloses that contribution by the
dealership may increase the negotiated price of the vehicle to the
consumer.
14.
List or
Sticker Price: Where the words "list" or "sticker" or words of
similar import are used in a new automotive advertisement, they should only
refer to the actual dollar figure of the Manufacturer's Suggested Retail
Price.
15.
Special
Status of Dealership: An automotive advertisement should not
falsely imply that the dealer has a special sponsorship, approval status,
affiliation, or connection with the manufacturer that is greater or more direct
than any other like dealer.
16.
Claims of Under Selling: Any automotive advertisements
which makes under selling claims should be capable of being
substantiated.
17.
Price Equaling: An advertisement which expresses a
policy of matching or bettering competitors' prices should fully disclose any
conditions which apply and specify what evidence a consumer must present to
take advantage of the offer. Such evidence should not place an unreasonable
burden on the consumer such as producing a signed contract from another dealer
or requiring the consumer to find a vehicle with such identical features that
the possibility of doing so is highly unlikely. Any advertisement stating this
policy or "guarantee" must show the terms in the actual ad.
18.
Addendum
Stickers: Dealers may use addendum stickers when adding equipment
to vehicles. However, when advertising a discount on a vehicle, the dealer must
clearly disclose that the discount is based on the dealer addendum price and
not the factory MSRP.
| Example: |
Dealership Price |
$45,000 |
| Dealer Discount |
$ 5,000 |
| Manufacturer MSRP |
$40,000 |
| Discount |
$ 2,000 |
| Rebate |
$ 1,500 |
19.
Discount Ads: Ads showing a very low priced vehicle
that has a disclaimer which says the price is after a sizable customer down
payment (20% cent; or more of MSRP for new vehicles or 20% or more of selling
price on used vehicles) or trade equity shall be unlawful and deemed
unacceptable. Factory lease ads are excluded from this regulation.
20.
Manufacturer's Suggested
Retail Price: The suggested retail price dollar figure of a new
motor vehicle when advertised by a manufacturer, distributor or regional ad
association shall include all costs and charges for the vehicle advertised,
except that destination, and state and local taxes, title, and license fees may
be excluded from such price, provided that the advertisement conspicuously
states that such costs and charges are excluded. However, with respect to
advertisements placed with local media in Mississippi by a dealer, such price
must include all costs and charges for the vehicle advertised including
destination charges, and may exclude only state and local taxes, license, title
fees, insurance, and doc fees.
21.
Lease, Balloon or Residual Advertisements: Vehicle
lease advertisements shall clearly and conspicuously disclose that the
advertisement is for the lease of a vehicle, the balloon or residual note
amount that is due at expiration of the lease, and the customer has the option
to buy the vehicle at the pre-determined price, or turn vehicle in.
22.
Consolidated
Loans: Credit terms which purport to consolidate other bills with
new car financing, shall not be advertised.
23.
Van Conversion
Advertisements: In the case of a modified vehicle, such as a
converted van, the dealer may advertise using the conversion firms name and
refer to the chassis manufacturer, but in no case should the dealer advertise
vans solely by a chassis manufacturers name unless enfranchised to sell that
make of vehicle.
24.
Demonstrators, Executives, Officials, and Program
Vehicles: The word "Demonstrator" shall be understood to refer to
a vehicle which has never been sold or leased to a member of the public. This
term shall include vehicles used by new motor vehicle dealers or their
personnel for demonstrating performance ability but not vehicles purchased and
used as their personal vehicles. "Demonstrators" may be advertised for sale as
such only by a dealer franchised for the sale of such make of new vehicles.
"Executives", "Officials" or "Program Vehicles", when so advertised, shall have
been used exclusively by executives of the dealer's franchising manufacturer or
distributor, or by any executive of the franchised dealership. These vehicles,
so advertised, shall not have been sold or leased to a member of the public
prior to the appearance of the advertisement. "Demonstrators", "Executives",
and "Officials" vehicles shall be clearly and prominently qualified as such in
immediate conjunction with year, make, and model offered.
25.
Auction: Terms
such as "Auction" or "Auction Special" and other terms of similar import shall
be used in connection with vehicles offered or sold at a bona fide auction and
auctioneer license number given.
26.
Layout Type
Size: The layout, headlines, illustrations, or type size of a
printed advertisement, including billboards, and the broadcast words or
pictures of radio/TV advertisements shall not covey or permit an erroneous or
misleading impression as to which vehicle or vehicles are offered at featured
prices. No advertised offer, expression, or display of price, terms, down
payment, trade-in-allowance, cash difference, savings or other such material
terms shall be misleading and any necessary qualifications shall be clearly,
conspicuously, and accurately set forth to prevent misunderstanding. For
purposes of these rules, qualifying terms and phrases will be considered to be
clearly, conspicuously, and accurately set forth if they are:
a. In bold print and type of such size that
is capable of being read without unreasonable extra effort
b. Expressed in terms that are understandable
to the buying public
c. In close
proximity (on the same page) to the qualified representation and not separated
or buried by asterisk in some other part of the advertisement.
27.
Billboard
Advertising: Billboards shall not contain pricing information
other than the Manufacturer's Suggested Retail Price.
28.
Liquidation
Sale: Use of terms "Liquidation Sale", "Public Notice", "Public
Sale" or similar terms used to connote or imply a court ordered or other forced
liquidation of assets shall not be advertised, unless such is the
case.
29.
Changes in
Monthly Payments: Changes in monthly payments are not allowed.
Payments may not go up during contract term and all payments must be split-up
equally for the length of contract. (Exception: National manufacturer and/or
distributor plan)
30.
Alternate Payment Terms: If payments are not based on
traditional monthly method, (i.e. bi-weekly, weekly, etc.) it must be disclosed
as such in same size font as shown price and not referenced by use of asterisk,
character, and/or footnote.
31.
Deferred Payments: No advertisement shall offer to
defer the first payment on a credit sale or lease beyond the historic and
accepted 45 day selective maturity date unless such advertised states with
equal prominence the fact that the purchaser's own money or equity will be used
in implementing such deferred payment plan (i.e. 90 days until first payment)
(Exception: National manufacturer and/or distributor payment
plan)
32.
Rebates, Cash Back, Cash Incentives, etc.: When
advertising an amount to be returned to the buyer, the buyer must be made aware
that they have the option to determine how the dollar figure is to be used in
the sale or lease.