39 Miss. Code. R. 1-23-102 - Customer Notification

Customers shall be provided written notice no less than sixty (60) calendar days prior to the proposed discontinuance of service and the notice shall include the following requirements:

1. The date the service will be discontinued;

2. The reason for discontinuance;

3. Clear instruction how to choose another provider;

4. A toll-free number for the exiting provider that customers may call with inquiries prior to the discontinuance of local exchange service;

5. Clearly stated deadlines for customer action including a statement that the customer will lose service if the customer does not select another provider;

6. Identification of each telephone number and its associated circuit identification, if a circuit identification exists, with a statement that informs the customer to provide this information to the local service provider the customer chooses; and

7. A statement that any deposit held by the company shall be applied to the customer's final bill and a refund will be issued within forty-five (45) calendar days of issuance of the final bill if the deposit amount exceeds the final bill amount.

Notes

39 Miss. Code. R. 1-23-102