9 Miss. Code. R. § 7-3-3.19 - COMPLAINTS AGAINST A LICENSED AGENT
A.
The commission may revoke an Agent Permit if the permit holder
solicits or enrolls students through fraud, deception or misrepresentation, or
upon a finding that the permit holder is not of good moral character (as
specified in Section
75-60-33, Mississippi Code of
1972, as amended.)
B. Complaints
must be submitted in writing to the commission by a person with
standing.
C. The commission must
receive all complaints within two (2) years of the alleged violation.
D. The commission will maintain a record of
all written complaints received.
E.
The commission will notify the complainant that the complaint has been received
and will request further information if necessary.
F. The commission will notify the agent's
employing institution, in writing, of the complaint. An informal conference
with the agent and an institution representative may be scheduled at this time.
The commission may request a written response to the issues in the
complaint.
G. If the complaint is
resolved as a result of the informal conference, the commission will maintain
written documentation of the resolution. The complainant, the agent, and the
employing institution will be notified of the resolution agreement.
H. If the complaint is not resolved through
the informal process, the commission may schedule a hearing in accordance with
the procedure in section
3.21 of this document.
I. The commission will issue a written
finding within ninety (90) days of receipt of the complaint. This finding will
be sent to the complainant, the agent, and the employing institution's Chief
Operating Officer, and will be placed in the institution's file at the
commission office.
J. If the
commission determines that the complaint does not fall under the provisions of
Section 75-60-19 of the Mississippi Code
of 1972, as amended, the commission will attempt to refer the complainant to an
appropriate agency of oversight body.
K. The commission may initiate an
investigation without registration of a complaint.
Notes
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