Nev. Admin. Code § 703.616 - Disposition of oral complaints
1. The Division of Consumer Complaint Resolution shall attempt to resolve informally any oral complaint made by a customer against a public utility. If a customer is not satisfied with the informal resolution of his or her complaint, the Division shall inform the customer that he or she has a right to file a written complaint with the Division.
2. The Division may request the customer to provide a written confirmation of the oral complaint.
Notes
NRS 703.025, 703.310, 704.210
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