N.H. Code Admin. R. He-M 518.11 - Oversight and Quality Improvement

(a) The director of employment services shall:

(1) Be responsible for providing oversight; and

(2) Evaluate, facilitate, and improve the quality of services being delivered and outcomes achieved.

(b) Each individual's service coordinator shall provide oversight regarding the employment service arrangement and review and facilitate the effectiveness of the employment services being provided and outcomes achieved.

(c) In fulfilling the responsibilities cited in (a) and (b) above, the director of employment services and service coordinator shall consider whether the following criteria are being met:

(1) Services are customized and meet the interests, goals, and desired outcomes of the individual, as defined in the service agreement;

(2) Goals reflect the individual's growth and evolving interests and are revised accordingly;

(3) The goals and desired outcomes identified in the service agreement are being achieved;

(4) Staff are knowledgeable of the individual's service agreement as it pertains to employment services and are assisting in meeting the desired goals and outcomes;

(5) Services occur in integrated settings;

(6) Methods or strategies for achieving the individual's employment services goals and desired outcomes are evident and documented; and

(7) Individuals, and guardians if applicable, are satisfied with services.

(d) The bureau shall develop and maintain an employment services leadership committee consisting of representation of employment professionals from area agencies, provider agencies, and the bureau of vocational rehabilitation.

(e) The employment services leadership committee shall:

(1) Review quarterly employment data reports, identify trends, and establish statewide employment benchmarks;

(2) Identify and ensure relevant employment training is available for individuals served, families, employment professionals, service coordinators and other agency personnel;

(3) Annually review the memorandum of understanding between the bureau of developmental services and the bureau of vocational rehabilitation;

(4) Provide an annual report to the developmental services quality council, established pursuant to RSA 171-A:33, at the end of each fiscal year;

(5) Review national core indicators and other relevant data to measure individual and family satisfaction with employment services; and

(6) Support efforts to collaborate with business and industry.

Notes

N.H. Code Admin. R. He-M 518.11

#10493, eff 2-18-14