N.J. Admin. Code § 10:37A-4.2 - Consumer service agreement
(a) The PA shall
develop and submit for approval to the Department prior to use, a consumer
service agreement that meets the specifications of this subchapter. In
addition, the PA shall obtain written approval from the Department before
deleting, adding, or revising in any way, the requirements of the consumer
service agreement. The initial consumer service agreement and any subsequent
revisions shall be submitted for approval to:
New Jersey Department of Human Services
Division of Mental Health and Addiction Services
PO Box 362
Trenton, NJ 08625-0362
(b) All consumers enrolled in a supervised
residence shall have a written consumer service agreement which is reviewed by
the consumer prior to acceptance and signed by both the consumer and PA upon
the consumer's admission and which clearly articulates the roles and
responsibilities of the PA and the consumer.
(c) The consumer service agreement shall
contain provisions indicating the voluntary nature of services in supervised
housing. These agreement provisions shall state that in the event that the
consumer refuses services, the PA staff shall meet with the consumer at least
monthly to discuss the consumer's progress toward wellness and recovery goals
and, if appropriate, alternatives for housing with or without
services.
(d) The consumer service
agreement shall be written in a language sufficiently understood by the
consumer to assure comprehension.
(e) The consumer service agreement shall
indicate the consumer's written acknowledgement that he or she understands the
following terms of the agreement:
1. A list
of available services for which there are no fees;
2. The fees for optional services to be
provided (if any);
3. The
consumer's rights (as specified in
N.J.A.C.
10:37-4.5(h) 1 through 7,
and 10:37A Appendix A) and responsibilities, including expectations of the
program and complaint process (as specified in
N.J.A.C.
10:37-4.6(b));
4. A PA shall ensure that the consumer is
afforded the opportunity to:
i. Be supported
in an effort to achieve the wellness and recovery goals outlined in a fully
developed WRAP(R) where one is available, and the consumer chooses to use that
tool, and in the consumer's individualized rehabilitation plan;
ii. Be afforded suitable opportunities for
interactions with others;
iii.
Spend one's own money for expenses and purchases;
iv. See visitors each day; and
v. Practice the religious/spiritual program
of one's own choice or to abstain from religious practices;
5. The consumer's roles and
responsibilities and consequences for violations;
6. Service termination procedures;
and
7. The location and
accessibility of policy and procedure manuals.
(f) Termination procedures shall be described
in the consumer service agreement and shall comport with the requirements in
N.J.A.C.
10:37A-5.3 and 11.2 through 11.5, as
appropriate.
(g) Copies of the
signed consumer service agreement shall be provided to the consumer and
maintained in the consumer's record. The agreement in the record shall be the
most current signed by the consumer.
Notes
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