N.J. Admin. Code § 14:17-6.5 - Handling informal complaint to the Office as complaint officer in lieu of petition
(a) For any customer of a cable television
company operating under a system-wide franchise, or when a municipality has
designated the Office as the "complaint officer" pursuant to the applicable
provisions of
48:5A-1 et seq., an informal
complaint may be made by letter, email, facsimile or other writing, in lieu of
filing a petition.
(b) Matters thus
presented will be taken up with the parties affected by correspondence or
otherwise, in an endeavor to bring about an adjustment of the subject matter of
the complaint without formal hearing or order.
(c) While no form of informal complaint is
prescribed, to be considered by the complaint officer such complaint must be
signed, unless electronically submitted, and must state the name and address of
the complainant and the party complained of, as well as the essential facts
upon which the complaint is based, including the dates of acts or omissions
complained of, and the desired outcome.
(d) The complaint officer will bring the
matter to the attention of the party complained of and direct the said party to
submit information deemed to be pertinent as well as a statement of its
position.
(e) Following a study and
review of the complainant's and cable television operator's positions and
supporting data and after such informal conferences as may be held, an attempt
will be made to effect an amicable adjustment of the dispute.
(f) Depending upon the type of informal
complaint filed, Office staff shall, within 30 days of receipt of said
complaint, respond to the informal complaint in the same manner as it was
received or in any other manner designed to provide appropriate notice and
provide the results, if any, of the processing of the informal
complaint.
(g) Informal complaints
shall be without prejudice to the right of any party to file a petition
pursuant to
48:5A-1 et seq., or of the Board
to institute a formal proceeding.
(h) While informal complaints are recommended
wherever practicable as a method designed for amicable adjustment of disputes,
no mandatory or prohibitory order will be issued on an informal
complaint.
(i) A party desiring a
decision on order of the Board must file a petition in accordance with N.J.A.C.
14:17-4 and 6.1 through 6.4 to the extent applicable.
Notes
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